Fully Managed IT engagements start at $2,500/month. To understand the price for your business, compare the people, locations, systems and responsibilities covered by the proposal.
Start with the environment being managed
Give each provider the same description of your business. Include the number of people using technology, the locations they work from and the systems they depend on.
Useful details to bring to a pricing conversation include:
- Users, shared workstations and other devices
- Offices, warehouses, facilities and remote employees
- Computers, servers, networks and Wi-Fi
- Microsoft 365 and other business cloud services
- Current support concerns and known upcoming changes
Ask the provider what else it needs to establish scope. If two proposals describe different environments, resolve that difference before comparing their monthly totals.
Understand what the billing unit means
If a proposal uses a per-user or per-device price, ask exactly what is being counted. Clarify how shared devices, employees with several devices, additional locations and changes in staffing will be handled.
Then ask how the recurring charge relates to the service responsibilities. A billing unit helps calculate a price; the scope tells you what work the agreement covers.
ProIncident’s responsibility-based pricing considers locations, managed users, managed technology and material complexity. Use the starting price and the proposal for your business to understand how that responsibility has been scoped. Do not infer a flat per-user or per-device rate from an example you saw elsewhere.
Separate recurring scope from other costs
Work through the full technology budget with the provider. Ask which items sit in the recurring service and which need separate approval or scope.
Microsoft 365 and cloud. Microsoft 365 administration for a standard business environment is included with ProIncident. Advanced requirements may need additional scope. Ask specifically about licensing and any advanced cloud, identity or device-management requirements.
Projects. ProIncident undertakes projects only for active managed clients. Project areas include networks, Wi-Fi, office moves, conference rooms, cameras, access control, Microsoft 365, servers and cloud migrations. Discuss a proposed project rather than assuming its work is included in a monthly fee.
Changes to the environment. Ask how new employees, locations, systems or other requirements are reviewed and reflected in the agreement.
The agreement itself. Review its term, payment arrangements and early-termination provisions alongside the price.
See Microsoft 365 & Cloud and Projects for Managed Clients for the related service areas.
Compare the responsibilities behind the price
ProIncident’s Fully Managed IT relationship covers five areas of responsibility: supporting your people, protecting the business, keeping the environment running, managing the cloud and planning what comes next.
Cybersecurity and baseline AI governance are included in the standard managed service. Technology planning, lifecycle guidance and regular business and technology reviews are part of the approach.
When comparing providers, ask how those responsibilities work in practice. Who takes ownership when a problem spans several systems or vendors? How will you discuss priorities? What does the transition into service look like?
Those answers belong alongside the price when deciding who should look after the technology your business depends on.
Frequently asked questions
Is the starting price the price for our business?
Fully Managed IT engagements start at $2,500/month. Your business’s proposal needs to establish its scope and price.
Are Microsoft licenses included?
Confirm licensing in the proposal. Identify supplied licenses and any advanced requirements separately from standard administration.
Are cybersecurity and AI included?
Cybersecurity and baseline AI governance are included in the standard managed service. Further AI adoption has its own offers within an ongoing managed relationship; see AI Adoption.
What should we bring to a pricing conversation?
Bring your user count, locations, important business systems and current support concerns. Use Pricing for the starting point, then discuss the scope for your actual environment.
Does ProIncident support locations outside Houston?
ProIncident serves Houston-area businesses with 10–150 users and supports existing clients’ remote employees and locations throughout the U.S. Discuss the full footprint of your business when establishing scope.
Get a price you can put in context
Bring your users, locations, business systems and current service questions. We can discuss the responsibility behind a managed IT proposal for your business.