ProIncident provides managed IT services in Houston for businesses with 10–150 users. We take responsibility for the technology behind your people, daily operations and next stage of growth.
Everyday support is part of a bigger responsibility: keeping your business technology managed. Cybersecurity and baseline AI governance are included in the standard managed service.
We look after the environment as an ongoing relationship, with technology planning and lifecycle guidance to help you decide what comes next.
For a business owner, that means fewer loose ends between everyday help and the bigger decisions. A new employee needs the right access. A location needs dependable connectivity. An aging server needs a sensible replacement plan. Each belongs in a relationship with people who understand how your company works and can connect today's request to tomorrow's needs.
ProIncident combines the personal relationship of a smaller provider with the depth, structure and accountability of a managed services team. For clients with a dedicated ProIncident team member, a call, email or text reaches someone who knows their business, systems and priorities.
Some clients have worked with our owner since 1997.
Working with your IT team should feel easy. You should not have to explain your company from scratch every time you need help. The value of continuity becomes especially clear when an unfamiliar problem crosses several systems or vendors. We stay involved, coordinate the people needed to solve it and remain accountable through resolution.
Fully Managed IT engagements start at $2,500/month.
Microsoft 365 administration for a standard business environment is included. Advanced requirements may need additional scope.
The scope reflects your people, locations, managed technology and the complexity of the environment. Tell us where responsibility feels unclear today and which changes are coming. We can then discuss an engagement around the business you actually run, with everyday management, advanced requirements and project work clearly distinguished.
We manage onboarding with documented milestones, clear responsibilities and defined transition assistance. We document the environment, coordinate access and vendor handoffs, review security and backups, establish monitoring and management, then stabilize and move into ongoing managed operations.
Switching providers is also a chance to make ownership clearer: who controls important accounts, where documentation lives and which outside companies need to be involved. The objective is an orderly move into a working relationship you can understand, with an agreed path from transition tasks to everyday operations.
Houston-area businesses with 10–150 users that want to outsource day-to-day IT responsibility to one accountable team instead of relying on a single IT person or several disconnected vendors.
Yes. Cybersecurity and baseline AI governance are included in the standard managed service. Specific requirements should be addressed in your scope.
Yes. ProIncident supports existing clients’ remote employees and locations throughout the U.S.
Projects are available only to active managed clients.
Tell us what your team relies on, where your current support falls short and what is changing in the business. We’ll discuss how an ongoing managed relationship could fit.
Managed IT. Cybersecurity. AI Adoption. One accountable technology relationship.