ProIncident is a Houston-based technology partner for businesses with 10–150 users. We combine the personal relationship of a smaller provider with the depth, structure and accountability of a managed services team.
Your IT provider becomes part of the way your business works. People need help, systems need attention and decisions need to be made with an understanding of what matters to you. The relationship should make those things easier to handle.
ProIncident leads with Fully Managed IT, including cybersecurity and baseline AI governance in the standard managed service. Our work connects everyday support with monitoring, maintenance, vendor coordination and technology planning. You have a team involved in the technology behind the business, with an ongoing responsibility that extends beyond a single request.
Adam Mear is the owner of ProIncident in Houston and has spent his career in IT services. This is his second IT company, and some client relationships go back to 1997—years before ProIncident existed.
That history shows up in a 98% client-retention rate. We value knowing the people, understanding the business, and staying involved as needs change—not winning a contract and disappearing behind a queue.
Working with your IT company should feel easy. Many clients with a dedicated ProIncident team member can call, email, or text someone who already knows their business, systems, and priorities.
You should know what is happening, what comes next, and who owns it. Clear responsibilities and regular technology conversations keep the relationship connected to what the business actually needs.
A server fails. A storm disrupts operations. A vendor points fingers. An account is compromised. A migration gets complicated. ProIncident stays involved, coordinates the people needed to solve the problem, and remains accountable through resolution. That’s where we shine.
That is the standard we care about. When technology interrupts the business, we keep the issue moving, bring in the right people, and stay accountable through resolution.
Greater Houston is our home market. We also support our clients’ remote employees, offices, warehouses and other locations throughout the U.S. The relationship follows the business and the people who depend on its technology.
For businesses considering a change, switching begins as a structured project with documented milestones, clear responsibilities and defined transition assistance. We document the environment, coordinate access and vendor handoffs, review security and backups, establish monitoring and management, then stabilize the environment and move into ongoing managed operations.
Houston-area businesses with 10–150 users that want an ongoing managed technology relationship, personal service and clear responsibility for the environment.
Yes. Managed AI can be an independent recurring relationship. AI Adoption Review and AI Launch are steps within or toward that relationship.
Many clients with a dedicated arrangement have a ProIncident team member they can call, email or text directly. Discuss the working arrangement as part of defining your service.
Tell us what you value in an IT relationship and what has been difficult with your current setup. We can discuss how your business would work with ProIncident.
Managed IT. Cybersecurity. AI Adoption. One accountable technology relationship.