Privacy Policy

This Privacy Policy describes how ProIncident (“we,” “us,” or “our”) collects, uses, and protects information when you visit proincident.com (the “Site”) or communicate with us. It applies to the Site only; data handling within client engagements is governed by the applicable service agreement and data-handling addendum.

Information we collect

Information you provide. When you submit a form, book a briefing, or email us, we collect the details you share — typically your name, company, email address, company size, and the content of your message.

Information collected automatically. Like most websites, we collect standard technical data when you visit: IP address, browser and device type, pages viewed, referring pages, and timestamps, gathered through cookies and similar technologies and through our analytics provider.

How we use information

We use the information we collect to respond to your inquiries and scheduling requests, provide and improve the Site, understand how visitors use our content, send communications you have requested, and protect the Site against misuse. We do not sell your personal information, and we do not share it with third parties for their own marketing.

Cookies and analytics

The Site uses cookies for basic functionality and analytics. You can control or delete cookies through your browser settings; disabling them may affect some Site features. Our analytics provider processes usage data on our behalf under its own privacy commitments.

How we share information

We share information only with service providers that help us operate the Site and our business (such as website hosting, scheduling, email, and analytics providers), each bound to use it solely to provide services to us; and where required by law, regulation, or legal process, or to protect our rights and the safety of others.

Data retention and security

We retain inquiry and contact information for as long as needed to respond to you and maintain our business records, then delete or anonymize it. We use commercially reasonable technical and organizational safeguards to protect information — the same operational discipline we apply in our security practice — though no method of transmission or storage is completely secure.

Your rights and choices

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time using the unsubscribe link in any message or by contacting us directly. Depending on where you live, you may have additional rights under applicable privacy laws; we honor verified requests consistent with those laws.

Third-party links

The Site may link to third-party websites and services. Their privacy practices are their own; this Policy does not apply to them.

Children

The Site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision; material changes will be posted on this page.

Contact us

Questions or requests regarding this Policy: hello@proincident.com, or write to ProIncident, Houston, Texas.